Yuma addresses a major pain point for large Shopify stores: costly and inefficient customer support. Yuma leverages LLMs (Large Language Models) and integrates seamlessly with help desks to automate the high volume of support requests that these merchants receive.
The founder, Guillaume Luccisano, is a seasoned entrepreneur with experience in launching successful startups like Socialcam (W12) and Triplebyte (S15). Interestingly, Yuma was initially launched as a prototype but gained significant traction from Shopify merchants, which prompted Guillaume to turn it into a full-fledged venture.
Shopify merchants generating $10M+ a year struggle with customer support, as it is resource-intensive and often delivers subpar results. Yuma aims to change that by harnessing the power of LLMs and custom knowledge bases to provide draft suggestions for support agents. This not only helps maintain the brand's writing style but also replicates current workflows autonomously.
Yuma offers a one-click installation into help desks, ensuring no configuration is required and workflows for support agents remain unchanged. The platform delivers dynamic workflows that were previously impossible to achieve, further streamlining the customer support process.
Currently, Yuma is live on Gorgias, and its Zendesk app is expected to launch in a few weeks. With its white-glove onboarding experience and a 7-day free trial, Yuma offers Shopify merchants an opportunity to revolutionize their customer support systems.