Forethought's AI platform automates and optimizes the entire support ticket lifecycle, lowering support costs while providing top-tier service in every customer interaction.
Forethought is a leading generative AI platform that provides customer support automation solutions. Their platform is designed to unlock efficiency by automating the entire support ticket lifecycle and to help reduce costs while providing top-tier service in every customer interaction.
Forethought’s platform streamlines the entire support ticket lifecycle into one platform, providing customers with an efficient and comprehensive customer support experience. The platform offers a variety of features, such as the ability to automate answers to common questions across any channel with generative AI. This allows for a lower cost per ticket, faster time to resolution, and happier customers.
The platform also includes a triage feature that enables customers to instantly enrich cases with sentiment and intent and then prioritize and route them based on urgency. This helps to reduce response times and the number of manual tasks required.
Finally, Forethought’s platform also provides customers with the ability to use generative AI to recommend and optimize workflows, track performance and ROI, and instantly improve time to resolution and lower cost. Through this feature, customers can measure their ROI instantly.
Overall, Forethought’s generative AI platform provides customers with a comprehensive and efficient customer support automation solution that helps reduce costs, improve response times, and increase customer satisfaction.